ENGWE Charger Shipping Policy The Shipping&Delivery Policy is part of our Terms and Conditions and should be read together with them:powerandpedal.co.uk/pages/terms-and-conditions It applies to any order placed with Power&Pedal. We offer various shipping methods. Some orders may ship directly from third-party suppliers. You will be notified about the carrier and estimated time. UK Shipping Standard shipping within the UK is free on all orders. Orders are usually delivered within 2–5 business days. Couriers used may include DPD,Royal Mail,EVRi,UPS and DHL based on the item. Tracking Notifications You’ll receive an email with tracking information once your order is shipped. Tracking updates may take up to 24 hours to reflect. Missing or Damaged Deliveries Contact us at [email protected] if your item arrives damaged or goes missing. Include your order number and a photo (if applicable) for a quick resolution. Delays or Exceptions Delays may occur due to high demand, customs, weather, or courier backlogs. We will notify you if we expect any major delay with your order. Return Policy Thank you for your purchase. We hope you are happy with your order. However, if you are not completely satisfied, you may return it for a refund or exchange within 30 days of the purchase date. All items must be unused, in original condition, and include all tags/labels. RETURN PROCESS Request an RMA number: Email [email protected] to initiate your return. Pack securely: Use the original packaging and include the RMA number on the parcel. REFUNDS Refunds/exchanges are processed within 14 days of receiving your return. You’ll receive an email confirmation once completed. EXCEPTIONS Defective/damaged items? Contact us immediately for a replacement or refund. ORDER CANCELLATION Customers can cancel transactions at any time before Power&Pedal begins the shipping process. The shipping process typically begins within 30 minutes of placement of the order. If unable to cancel an order before shipping, customers can make returns in accordance with Power&Pedal return policy. QUESTIONS? Email [email protected] or call +44 204 524 0655.
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