Engwe X20 Folding E-Bike ENGWE X20 Electric Motorcycle 48V22.2Ah750W 24*4.0inch fat tires off-road electric Bike hydraulic oil electric mountain bicycle 50KM/H Features What's in the box X20 Ebike Pro Ebike x 1 14.4Ah Battery Version 48V14.4Ah Lithium-Ion Battery x 1 22.2Ah Batteries Version 48V7.8Ah Lithium-Ion Battery x 1 48V14.4Ah Lithium-Ion Battery x 1 Battery Charger x 1 Assembly Tools x 1 Pedals x 2 Handle Bars Shipped Installed On Bike x 1 English User Manual x 1 English Display Manual x 1 Tool Kit x 1 ENGWE X Series (US) TECH SPECS Material: 6061 Aluminum Alloy Tire Size: 20 X 4.0 Inches Motor: 1000w(peak) High-Speed Brushless Motor Torque: 65 N.m Battery 1: 48v 14.4ah Lithium-Ion Battery Battery 2: 48v 7.8ah Lithium-Ion Battery Speed: 0-31MPH Mileage: 47 Miles (electric Mode) Charging Time: About 7h Maximum Climbing Degree: 30° Brakes: Hydraulic Disc Brakes Hub & Power: Integrated Hub Motor with 750W power Transmission System: Shimano 8 Gears Bike Weight: 82.0 lbs (37.2 kg) Gross Weight: 102.1 lbs (46.32 kg) Maximum Load: 330lbs (150kg) Rider Heights: 5.4~6.2ft(165-190 cm) Size Payload Capacity: 330 lbs (150 kg) Package Dimensions (L X W X H): 59.8 inches X 12.6 inches X 28.7 inches (152 X 32 X 73cm) A- Height44.6 inches (113.5 cm) B- Total Length67.1 inches (170.5 cm) C- Reach17.2 inches (43.7 cm) D- Standover Height24.9 inches (63.3 cm) E- Wheelbase44.3 inches (112.5 cm) F- Minimum Saddle Height33.2 inches (84.5 cm) Folded Size: 40.5 inches* 26.7 inches* 31.1 inches (103*68*79cm) A- Length31.1 inches (79 cm) B- Width40.5 inches (103 cm) C- Height26.7 inches (68 cm) Please note: There may be a difference of 0~2 inches (0~5 cm) between measured and actual data. Warranty Warranty Policy 1.Warranty and GuaranteeThe warranty period for ebikes is as follows. If the customer finds non-human damage within the warranty period, Engwe will send the replacement parts free of charge. After the warranty period, the customer has to pay replacement parts and shipping fees. The bike which Engwe sell are factory new regular products, all parts are the same as the original parts.In order to facilitate customers to quickly solve the problem of accessories, the accessories purchased separately are sold at cost price; therefore, except for DOA, they are not covered by warranty.Please kindly note: Used ebikes, modified ebikes are not covered by the warranty. 2.Warranty coverage One of the following conditions does NOT qualify for warranty: Failure caused by the user's failure to use, maintain and adjust according to the "Instruction Manual". Users disassemble, repair and modify themselves, and failures caused by non-compliance with the rules of use. Failure caused by improper use or storage by the user, or accident. The cost of going to other repair shops for repairs without consent. Slight scratches or damage to the outer package box caused by the logistics transportation of the accessories are not warranted. Please contact us and obtain Engwe written approval before sending any item back. Any products returned without acceptance will not be refunded. Consumable parts are not warranted , including tires, saddles, plastic parts, brakes, brakes rotors,brake pads, brake lines, surface scratches, etc. 3.How to apply for warranty Step 1: Take a picture/short video of your question. Step 2: Send a short description of the problem, pictures or videos of issue, order number, platform of purchase to [email protected]. Step 3: Engwe'll diagnose your problem and if it's clear what's wrong, Engwe'll provide a solution. Step 4: When comes to issues that can’t be diagnosed in the first place, Engwe will send you the troubleshooting files, it will needs you to detect according to Engwe detection method and provide us with the corresponding videos or pictures, and Engwe will give a solution after receiving the detection videos or pictures. Step 5: Engwe will verify your order information and delivery address, and reissue the corresponding accessories to you. Shipping policy Engwe offers free FedEx Ground shipping on qualified orders. Shipping Country Shipping time Costs United States 7-10 days Free shipping Canada 7-14 days $400 USD for freight & tax France 7-10 days No shipping choice Germany 7-10 days No shipping choice Italy 7-10 days No shipping choice Austria 7-10 days No shipping choice Belgium 7-10 days No shipping choice Bulgaria 7-10 days No shipping choice Croatia 7-10 days No shipping choice Czech Republic 7-10 days No shipping choice Denmark 7-10 days No shipping choice Estonia 7-10 days No shipping choice Finland 7-10 days No shipping choice Greece 7-10 days No shipping choice Hungary 7-10 days No shipping choice Ireland 7-10 days No shipping choice Latvia 7-10 days No shipping choice Lithuania 7-10 days No shipping choice Luxembourg 7-10 days No shipping choice Malta 7-10 days No shipping choice Netherlands 7-10 days No shipping choice Poland 7-10 days No shipping choice Portugal 7-10 days No shipping choice Romania 7-10 days No shipping choice Slovakia 7-10 days No shipping choice Slovenia 7-10 days No shipping choice Spain 7-10 days No shipping choice Sweden 7-10 days No shipping choice Processing time: Generally it takes 2-3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday or Sunday. Delivery Times: It's our goal to make sure your order is processed quickly and efficiently. Local Carrier: FEDEX/UPS Track your Order: When your order is dispatched we'll send you an email with your tracking details so you can follow its journey. If for any reason you don't receive this or for more shipping information, please email us at [email protected] and we will update on your order's progress. For Pre-Order E-bike: Pre-order product is approximately need 2 months(From the day we launch the Pre-order item) to ship. All other we have in stock (not pre-ordered) ship within 1-2 business days. Return & Refund Policy RETURN Engwe have a 30-day return policy, which means you have 30 days after receiving your item to request a return.Returns are not allowed after 30 days of the delivery date.To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the e-bike must have less than ten (10) kilometers on the display, it and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the original purchase proof.Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that Engwe can evaluate the issue and make it right.To start a return, you can contact us at [email protected]. If your return is accepted, Engwe’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Engwe is not responsible for the shipping cost of the package returned by the customers themselves.You can always contact us for any return question at [email protected]. NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO: Product from Unauthorized Reseller The damage is caused by human Special order Giveaways or free items Online sale accessories (including fenders, gift box, rack bag, helmet, controllers, phone mount, air compressor, waterproof cover, lock, rear view mirror etc.) Extra purchased accessories (If you purchase after-sales accessories from Engwe directly, please make sure it is the part you need before purchasing from us.) Shipping and Handling fee for non-quality issue return: REFUND A. For returned e-bikes or batteries with our provided return label, our warehouse needs five business days upon receiving to confirm the e-bike or battery status.After we confirm that the returned item is consistent with the buyer's description, a refund will be issue within 1-2 business days.B. If you return the item by yourself, you need provide us with a picture of the delivery note, tracking number, and carrier name. After the package's logistics track shows delivery, we need five business days to confirm whether the package status is consistent with the buyer's description; we will refund you within 1-2 business days after confirmation.If the model of the returned e-bike or battery is inconsistent with the order information, Engwe cannot provide a refund;If the condition of the returned e-bike or battery is inconsistent with the description before the return, a certain percentage of the amount will be deduct. The specific deduction ratio shall be deducted reasonably by Engwe depending on the loss of parts. How can I get the refund.If you confirm that you want to return and request return for a refund, you can contact with our support team for a return label, we will refund you after we received the returned parcel.
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