3D Printer Service & Maintenance Plans Service Feature Basic Plan(Bi-Monthly Scheduled Visit) Engineering Plan(Monthly Scheduled Visit) Enterprise Plan(Based on unit Cost / Year) Scheduled Onsite Maintenance Every 2 months Monthly Custom frequency (weekly/fortnightly/monthly) Phone & Technical Support ✔ ✔ Priority ✔ Priority Firmware & Calibration Updates ✔ ✔ ✔ Fleet-wide rollout Onsite Support (general repairs) – ✔ Within service window ✔ Priority response as needed After-Hours / Emergency Support – Optional add-on ✔ Included Spare Part Coverage Labour only Labour + discounted parts Labour + Tier discounted parts Hotend / Nozzle Replacement – ✔ 1 per visit ✔ Fleet level Full Motion System Check Every 2 months Monthly Weekly/Monthly Print Quality Verification ✔ ✔ ✔ Report supplied Consumables Refill (if subscribed) – ✔ ✔ Bulk supply Priority Loaner Machine – – ✔* Pricing $220 (Bi-Monthly Visit) $430 / month(Monthly Visit) Based on unit cost and a specific quote provided * Providing stocks are available