Welcome to DIY Parties by Renee This listing is for postage upgrade only. If you have purchased another item from my store and forgotten to upgrade your post at checkout, please purchase this item express post upgrade. Express post includes tracking. Express post is $12. This listing is $7 as you have already paid $5 for regular post on your cake topper purchase. Find me here:www.facebook.com/diypartieswww.instagram.com/diyparties------------------------------- ~ ♥ ~ --------------------------------- *** PLEASE READ BEFORE ORDERING *** DELIVERY INFORMATIONAll items are shipped via regular post, unless you choose to purchase upgraded shipping at checkout. This includes regular airmail for international orders. Estimated regular post postage time is 2-10 business days, in addition to processing time.Estimated express post postage time is 1 business day for metro, and up to 3 business days for regional, in addition to processing time.Registered tracked post also available at checkout. Please note that regular post DOES NOT INCLUDE TRACKING NUMBER, and therefore no insurance in case of items lost in the mail. Once your order has been posted it is not able to be tracked. Therefore, if you'd like to be able to track your item, it's recommended you choose to upgrade postage at checkout. PLEASE DO NOT ASK FOR TRACKING NUMBER IF YOU'VE SELECTED REGULAR POST. Please also ensure you place your order with enough time to receive before your event, and take into consideration possible delays by Australia Post. Shipping times are estimates only. NEED YOUR ORDER URGENTLY?No problem! Please choose express post at checkout. Express orders are processed in 1-2 days, then allow 1-3 days post depending on your location. Refer express post times above. PACKAGINGAll orders are packed and sealed in cello bags, then into a rigid cardboard mailer. Toppers are also packaged with a cardboard backing sheet. If by chance your item is damaged in transit I'm happy to provide a replacement, provided I am sent a clear image of the damaged item. I ensure all items are in perfect condition prior to posting. In the unlikely event that your item is faulty, please contact me immediately with description and image of fault. Item will need to be returned in it's original, un-used condition, and in original packaging. Once I have received the item and seen fault, I will offer refund or resupply item. Returns will not be accepted if the above conditions aren't met. REFUNDS/EXCHANGES Unfortunately I do not offer refunds/exchanges for change of mind or incorrect purchase. However, if you have any concerns about your item, please contact me within 7 days of receipt of your item, to resolve. I always like to ensure my customers are 100% happy with their purchase. CUSTOMISED ITEMS All items are handmade and made to order. Please allow 1-4 days processing time (workload dependent), then additional post time based on your selected post option. For estimated postage times to your postcode please see Australia Post website. https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ All items are posted from Sydney, Australia. CANCELLATIONS Please think carefully before placing your order. If your order is customised and design work has already been completed, all cancellations will incur a 50% of price, fee. This is to cover the time taken to design your item. QUESTIONS?Please send me a message if you have any questions or concerns. I'm always more than happy to assist. Thanks so much, Renee
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