Finlandia FX303 For use with FIN heaters at 208V, 3PH with F-2T and F-2 controls. NOTE: To preserve the originality, operation and safety of replacement parts, this product is not returnable. Includes Contactor Features For use with FIN heaters at 208V, 3PH with F-2T and F-2 controls Specifications FX303 Model Specifications Model FX303 Width 6" Depth 4" Height 8" Warranty This FINLANDIA SAUNA heater is guaranteed for one year from date of purchase, and includes all heater parts such as heating elements, controls, contactors, etc. This guarantee covers faults in manufacture and material only, and includes the exchange of new parts supplied by the manufacturer or manufacturer’s agent, after the faulty part has been returned to same. The replacement of parts under warranty does not extend the warranty period beyond the original one year. The guarantee does not cover defects caused by normal wear and tear, defects caused by improper installation, poor maintenance, or failure to follow the manufacturer’s instructions for installation, use and care, or alterations made to the Sauna product. This guarantee is void if the heater is used improperly, pool or spa water should not be poured over the Sauna stones, as chemicals are harmful to the heater; the Sauna room must be heated for at least 30 minutes before water is poured over the stones, only one or two dippers full of water should be poured over the hot stones at one time. This guarantee will be void if a shower has been installed in the Sauna room. This guarantee does not cover delivery cost of the faulty part or costs of the person carrying out the repair in the field. If the Sauna heater is returned to the manufacturer of manufacturer’s agent in Portland, Oregon, within five years after date of purchase, the agent will provide free labor for repair, but will charge for parts if date of purchase is past one year. This guarantee will be void if installation and wiring is not carried out by a certified electrician or authorized and qualified service representative. Shipping & Returns Cancellations & Refunds Nordica Sauna prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders). Call 1-877-587-5387 or email [email protected] When will I know my order has shipped? As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. When will my order ship? If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at [email protected]. No shipping outside the lower 48 States in the USA. What if my shipment is damaged? Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrive damaged please send photos to [email protected] and we will process an insurance claim on your behalf. Cancellations (Before order ships) Nordica Sauna prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders). Reach agents during business hours at 1-877-587-5387, the chat on our website, or email [email protected] Cancellations of customer orders Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order. These units are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. All sales are final for Custom made and Made-to-order products. Refunds & Returns If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns or exchange processes. Not all orders are available for return once they have shipped. We order products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Sellers discretion, has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage. Shipping Times We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).
