Unlock free returns By adding Free Returns to your order, you will qualify for a return at no extra cost, allowing you to maximise your return by avoiding higher return handling and shipping fees. Reach out to our team and we'll send you a Postage Paid return label to send the products back to us free of charge. If you don't purchase Free Returns, you can still do a return, but you will be responsible for the cost of the handling fee. Store policies may exclude certain items from this service, such as items that are on Clearance or final sale. Our parcel protection option provides peace of mind by offering insurance coverage for your items while in transit. How it works: Selecting parcel protection at checkout ensures that your shipment is covered against loss or damage during transit. In the event of a covered loss or damage, please contact our customer support team for assistance in filing a claim. Claims process: If you need to file a claim, please contact our customer support team within 7 days of delivery. Claims will be processed promptly, and our team will assist you throughout the claims process. Claims must be lodged within 7 days of the marked delivery date. Once your claim is approved, we will send a replacement item for your order. Please note: Parcel Protection covers replacement of items only. Refunds or store credit are not provided under this policy. Contact us: If you have any questions or require assistance, please don't hesitate to reach out to our customer support team - [email protected] or via the contact us page We appreciate your trust in us to safeguard your shipment. Should you choose to opt-in for parcel protection, rest assured that we are committed to providing reliable coverage and excellent service throughout your shipping experience. Please note: Parcel Protection is a shipping insurance, therefore it is not eligible for returns. Thank you for choosing Sole Sox.
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