Booking & Appointment Policy Please read the following information carefully before making your booking. Booking Fee & Deposit All booking fees are strictly non-refundable. Please ensure you are 100% certain that you can attend your appointment before confirming your reservation. To secure your appointment, a $50 deposit is required for online bookings. The remaining balance must be paid at the salon on the day of your appointment. Payment Methods We are currently unable to accept Afterpay, PayPal, or Zip Pay for online bookings. This decision is due to previous refund and cancellation requests after appointment times had been reserved. These payment methods are still accepted in-store on the day of your appointment. All online bookings must be made using a valid debit or credit card. Thank you for your understanding and cooperation. Service Pricing The final cost of your service depends on factors including your scalp condition, hair thickness, hair length, and the time required to complete the service. Sydney Prices start from $250. Melbourne Prices start from $200. Hair Preparation Clients with Afro-kinky hair are required to straighten their hair before the appointment to avoid additional charges. If extra preparation is required, an additional fee may apply. Salon Policy Due to limited space in our salon, companions are not permitted during appointments. We kindly ask that clients attend their appointments alone to ensure a comfortable and efficient experience for everyone. No-Show & Late Arrival Policy Please arrive on time for your appointment. If you fail to attend your appointment without notice or arrive late: Your deposit will be forfeited. You may be restricted from making future bookings with us. Thank you for your understanding and cooperation. We appreciate your support and look forward to providing you with the best service experience.
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