Booking & Appointment Policy Please review the following information carefully before confirming your reservation. Booking Fee All booking fees are strictly non-refundable. Please ensure you are 100% certain that you can attend your appointment before making a booking. Payment Methods We are currently unable to accept Afterpay, PayPal, or Zip Pay for online bookings. This decision has been made due to previous refund and cancellation requests after appointment times had been reserved. These payment methods are still accepted in-store on the day of your appointment. All online bookings must be made using a valid debit or credit card. Thank you for your understanding and cooperation. Service Pricing The final cost of your service will depend on your hair type, thickness, length, and braid size. Sydney Cornrow styles start from $30. Prices may vary depending on the braid size and the time required to complete the style. Melbourne Cornrow styles start from $20. Prices may vary depending on the braid size and the time required to complete the style. Hair Preparation If your hair is Afro-textured or naturally curly, please ensure it is straightened before your appointment. If we need to straighten your hair before starting the service, an additional fee will apply. Please note that on busy days, we may not be able to accommodate appointments requiring extra straightening time, as this may affect our schedule and other clients’ appointments. Salon Policy Due to limited space in our salons, companions are not permitted during appointments. We kindly ask that you attend your appointment alone unless prior approval has been given. No-Show & Late Arrival Policy Please arrive on time for your appointment. If you fail to attend your appointment without notice or arrive late: Your booking fee/deposit will be kept. You may be restricted from making future bookings with us. Thank you for your understanding and cooperation. We appreciate your support and look forward to welcoming you to our salon.
