Good Services

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Service Design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes wh at a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don’t. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.Designer: Daly&LyonSize: 130x200mmPages: 224 Publication: 2020 Binding: Softbound book Show more