About Logistics: 1. Preorder Only: We craft each product after you place an order. 2. Handmade & Overseas: Every piece is handmade with care and shipped internationally. 3. Estimated Delivery Time: 1 to 1.5 months+ (Production + Shipping). 4. Total Duration = Crafting + Shipment Thank you for your patience and for supporting handmade art! Castle Peak TerrariumGive any room freshness and charm with our Castle Peak Terrarium. This elegant beauty, hand-crafted out of high borosilicate smoke-gray glass, brings the outdoors into your room. Perfect for the living room, a tea table, a desk, a study, or a bedroom, it requires only infrequent watering.Each terrarium incorporates natural elements, like stones, moss, and plants of a specific selection, adding an atmosphere of serenity and elegance. While it works as a decorative centerpiece, it will also purify the air, humidify, and absorb formaldehyde to refresh the environment.Included with Every PurchaseExquisite packagingMaintenance ManualTweezers for plant careOptional: Plant Fill Light Lamp Let every plant develop its beauty, living longer with our specially designed Plant Fill Light Lamp simulating sunlight, supporting photosynthesis, and stabilizing indoor plant growth. This will make sure that your terrarium is always vivid. You can choose between our Timing Maintenance Lamp, which has an automatic switch, and an Ordinary Maintenance Lamp, which you have to turn on and off manually.Please inform our customer service and ask for help in case of any problem, including losses about utensils, plants, or not being survived. Our criteria are quality first and trouble-free after-sales service. DEAD ON ARRIVAL (DOA) POLICY ⚠️Please Read Before Purchasing Unboxing Video Required: You MUST record a video BEFORE opening your package. This video is required for all DOA or damage claims. 12-Hour Reporting Window: All claims must be submitted within 12 hours of delivery. Claims after this window will not be accepted. No exceptions. Photo Evidence Required: Submit clear photos of damaged or dead plants/moss along with your unboxing video. Replacement Only — No Cash Refunds: We offer free replacement for eligible DOA claims. Cash refunds are not available for live plant products. Not Covered: • Claims submitted after 12 hours of delivery • Damage from improper care (overwatering, low light, extreme temperatures) • Claims without unboxing video evidence How to Submit: Email [email protected] with your order number, unboxing video, and photos within 12 hours of delivery.