Dead on Arrival (DOA) Guarantee & Requirements:We guarantee live arrival on all shipped fish. If you receive a fish that is dead on arrival, please follow these steps: Contact us within 2 hours of delivery time (based on the tracking timestamp). Provide a clear photo or video of the fish inside the unopened original shipping bag. We will issue store credit or a replacement fish (if available). Shipping fees, upgrade services, and heat/ice packs are non-refundable. DOA claims are not valid if: The package was left outside, refused, or not picked up The bag was opened before proof was sent The wrong address was provided We ship responsibly, but once in transit, we cannot control carrier delays, weather, or mishandling. However, we will do our best to make it right. Guppy Care Guide Tank Size: Minimum 5–10 gallons (larger for breeding). Water Temp: 74–82°F (23–28°C). pH: 6.8–7.8, clean & stable water. Diet: High-quality flakes, micro-pellets, baby brine shrimp, daphnia, bloodworms (variety = best color & health). Filtration: Gentle flow with regular water changes (25–40% weekly). Lighting: Moderate; plants help reduce stress. Tank Mates: Peaceful community fish, avoid fin-nippers. Breeding Tip: Keep 1 male : 2–3 females, add hiding spots or floating plants for fry.
