$25,795 | 4-Week IntensiveWe identify your highest-ROI customer opportunities and create a systematic implementation plan—while transferring the proven methodology that achieved $11M in cost savings at federal scale. What you get: Week 1: Strategic Assessment Stakeholder interviews to identify organizational blockers and opportunities Current-state analysis of customer research maturity and gaps Priority problem identification using systematic HCD framework Week 2: Implementation Roadmap Detailed 120-day action plan with clear success metrics HCD implementation framework customized to your context Capability transfer session with your team Week 3: Implementation Foundation Change team identification Intensive sessions to understand the roadmap to the last detail Workshops to train your team in specific, high-risk areas Week 4: Sustainment Training Medium and long term planning and goal-setting Co-design of impact measurement tool Primary data analysis Deliverables: Comprehensive assessment report with prioritized opportunities 120-day implementation roadmap Case studies and documentation for ongoing use This engagement is for organizations that: Need strategic clarity on where to invest in customer research Want proven methodology, not consulting dependency Are ready to build permanent HCD capability Investment: $25,795