Need a repair on your Hi-Tech Diamond machine or need a new motor? Our qualified technicians will take care of you and your machine. All Hi-Tech Diamond repairs are done in-house by our skilled technicians. We will evaluate your entire machine and replace all electrical components with new parts. You will also receive a new, one-year warranty on all replaced parts that we install in your machine. To order Hi-Tech Diamond repairs, simply select what machine you are sending us and click "Add to cart." From there, proceed to checkout. Once you have completed your order, ship us your machine and a printout of your invoice to: Hi-Tech Diamond ATTN: Repairs44 Plaza Drive Westmont, IL 60559 Shipping your machine to us will be at your expense, but we will ship your repaired machine back to you at no cost. Once we receive your machine, it will take 3-5 business days to complete the repair. Important notes: Due to the technical nature of our machines, we do not offer spare parts for you to install yourself such as motors, speed controllers, rectifiers, etc. Our technicians replace the machine's electrical components ONLY. Your machine's arbor must be removed from the shaft before shipping to us otherwise an additional charge will be added to your invoice for a replacement arbor. Your machine's motor shaft must be 3/8" in size or we can't repair your machine. Some of our older machines have a different size motor shaft so if you are unsure if your machine qualifies for a repair, please email us at [email protected] or call us at 1 (630) 596-9909 and we will assist you. Clean-Up Fee Policy for dirty machines: We prioritize the safety of our technicians and the efficiency of our repair services. Our Clean-Up Fee Policy for dirty machines returned for repair helps us maintain a safe working environment and ensures that repairs are completed promptly. A dirty machine is one that exhibits excessive dirt, grime, oil, grease, or any other substance that could pose a risk to the safety of our technicians or hinder the repair process. Upon the inspection of a machine returned for repair, our technicians will assess its cleanliness. If the machine is deemed dirty or unclean, a Clean-Up Fee of $50.00 will be charged to your account. Please clean your machine before sending it in for repair to avoid this fee. International customers (non-USA): Should you need a repair on your machine, we highly encourage that you find a local mechanic to save you shipping costs. If you need to send us your machine for repair, all shipping costs are at your expense.
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