Elevate your outdoor oasis with the HPC 36" Sierra Smooth Copper Torpedo Fire Bowl providing a warm accent. A work of art in its own right, this CSA certified fire feature sports a dimpled surface and modern flair that is sure to impress. Showcase the Sierra's sleek, clean lines and rustic charm by mounting it onto a column or pedestal (sold separately). Its smooth copper shell is crafted into a tapered square shape and is sealed with an oil-rubbed finish that'll create an aged look. Relish a bonfire-like ambiance while the nozzle burner ports produce brilliant flames. Keep family and friends cozy throughout the cold nights with the star-shaped penta burner providing a heat output up to 50,000 BTUs. Whether you prefer the porous texture of natural lava rock (sold separately) or the gleam of fire glass (sold separately), both options will make fantastic choices for concealing your pan and burner out of sight. No smoke, ash, or embers to worry about because this fire bowl runs on gas fuel. With weep holes on the pan draining liquid elements and the raised center hub on the burner, you won't need to worry about water pooling inside the pan and seeping in the gas line. Commercial-grade 304 stainless steel is used for both the burner and pan to ensure a durable investment that can be used season after season. Customize your Sierra with your choice of a manual match lit ignition system that comes standard or with an electronic ignition system upgrade. What is the difference? A match lit ignition system offers simplicity and ease-of-use. To ignite the burner, use a long-stem lighter while slowly opening the gas valve with the included key. Need to accommodate a larger number of friends and family with more flames or to create a more romantic setting for a two-person date? No problem! Turn the key valve counterclockwise for more flames or turn the key valve clockwise to lower the flames. As an alternative to manually lighting your burner with a long-stem lighter, consider upgrading to an On/Off electronic ignition system which offers optional remote control, optional wall switch, optional timer, and optional whole house system operation capabilities (sold separately). This top-of-the-line system boasts of a hot surface igniter for that reliable startup and an internal temperature monitoring feature that will work at monitoring flame status as well as internal temperatures and voltages. Should flame loss occur, the system will immediately shut of the gas flow and then restart the flame sequence to reignite the fire. But no matter how you choose to customize your Sierra, we're certain this fire feature will elevate your backyard with an elegant and luxurious ambiance. PRODUCT FEATURES: Smooth Copper Profile with Oil-Rubbed Finish Stylish Bowl Design Durable 304 Stainless Steel Burner and Pan 12" Penta Burner Rated Up to 50,000 BTUs Nozzle Burner Ports Produces a Bonfire-like Flame Pattern Raised Center Hub Prevents Water Entry into Gas Line 19" Square Bowl Style Pan Weep Holes in Pan Drain Water For Use with Propane Gas Hard Line or Natural Gas Hidden Access Door for Accessing Controls Can Be Used with Fire Media (Sold Separately) CSA Certified Requires Installation Onto a Table or a Column (Sold Separately) Available with a Match Lit or On/Off Electronic Ignition System (EI) Temperature Monitoring and Overheat Auto Shutoff Technology (EI Models Only) Electronic Ignition System (EI) Models Must Be Connected to Electricity Electronic Ignition System (EI) Models Compatible with Various Controls (Sold Separately) 1 Year Limited Warranty Base Dimensions: 18" L x 18" W Overall Dimensions: 36" L x 36" W x 16" H Specifications Manufacturer:HPC Fire SKU:TOR-SIER36-MLFPK fuel type:Natural Gas, Propane btu:50k BTUs ignition:Match Lit, Electronic material:Copper, Stainless Steel shape:Square color:Orange fire glass capacity:40 lbs width:36" length:36" height:16" assembly required:Preassembled and Installation Required warranty:1 Year Limited Document Library Match Lit Owners Manual (PDF) Electronic Owners Manual (PDF) Specifications Sheet (PDF) Warranty (PDF) Install Instructions App (PDF) Accessories Chart (PDF) HPC Fire One App (PDF) Shipping Information FREE & FAST SHIPPING SAVE Hundreds Today with Free Shipping on All Orders. We Ship to ALL 48 Lower States (We do not ship to Puerto Rico, Hawaii, Alaska)Lead Time - 3-7 Business Days Depending on Product - Once You Place an Order, We immediately begin processing, the order request is sent to our warehouse and is prepared for pickup, it then usually takes around 3-7 business days to be picked up for transit.Transit Time - Transit Time can vary depending on the distance between your location and the warehouse but you can expect the item to arrive between 3-8 business days after pickup.Our Shipping Partners: FedEx, UPS, Freight Club (among others) We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner. Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers. If there are any delays regarding your product shipment, we will let you know in advance. Order Confirmation: As soon as you place your order, you will receive an order confirmation e-mail. (please allow a few hours for this to come through in some cases) This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. Order Shipment: If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at [email protected] No Shipping outside the USA. (Some exceptions apply - if the website permits you to check out and enter your shipping address, you will receive your order. Some products in particular are available in Canada). Shipping Options Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order. Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area. Double-Check Your Address To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, pleasemake sure that your address is correctly entered and includes all relevant and/or required information. The use of correctabbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuringtimely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address informationprovided is incorrect or incorrectly entered at the time of purchase. Damages Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to [email protected] and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours. Return Information We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Should you decide to cancel your order prior to its shipment, a 3% deduction will be applied to cover platform fee expenses from the total paid amount.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items that are not in this condition will not be accepted.To start a return, you can contact us at [email protected] If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.Returns for reasons other than damaged items will require a 15-25% re-stocking fee, this depends on the size and freight cost of the item to ship back, we sell large items and shipping can be costly. Returns/Cancellations after the item has shipped will also incur a 15-25% fee charged to you, as freight costs can be high for our products. If your return is outside of the 30 day return period, your item will not be accepted.You can always contact us for any return questions at [email protected]. Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.Items that are damaged must be communicated to us within 24 hours of receiving the item. Please note that if items have been taken out of the packaging and/or installed, returns may be voided depending on the manufacturer. Some of our manufacturers do not accept returns for specific items, this must be considered when purchasing. ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Contact Information You can contact us using the methods below. US Customer Support Number: +1 507 636 3614Email: [email protected]
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