Buying for a team?Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant. Develop practical knowledge and confidence in Identifying Customers. This course will include information on identifying customers when transactions. This course will also emphasize the importance of protecting the institution and its assets by preventing identity theft and other types of fraud. After completing this program, the learner will be able to: Why this course matters This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together. What you will gain Build a practical understanding of the key concepts covered in Identifying Customers. Recognise where the topic applies in real workplace or business situations. Apply the methods and good-practice approaches covered in the course with greater confidence. Who is this course for? This course is suitable for professionals, managers, business owners and learners who want practical knowledge they can apply in real workplace situations. Course at a glance Study time: approximately 1 hour. Format: self-paced online learning. Professional development: CPD course. Course Description Seat Time: 1.25hrs - Desc: This course will include information on identifying customers when transactions. This course will also emphasize the importance of protecting the institution and its assets by preventing identity theft and other types of fraud. After completing this program, the learner will be able to: Appropriately and thoroughly identify customers Examine signatures and utilize signature cards Differentiate between primary and secondary forms of identification Course Topics T1. Identifying A Customer: This topic will define customer identification and will introduce the learner to the basics of customer identification, such as asking for identification, knowing what identifies a customer, and how to examine identification. T2. Examining Signatures: This topic will familiarize the learner with examining signatures by specifying which elements a signature should be examined for, such as shape, spacing, and size. T3. Signature Cards: This topic will define signature cards and will educate the learner as to what is on a signature card and how to use them. T4. Primary Identification: This topic will define primary identification by providing the learner with explanations of the most common forms of primary identification, such as a driver’s license, a State ID, and a passport, and how to examine these forms of identification. T5. Secondary Identification: This topic will define secondary identification by providing the learner with explanations of the most common forms of secondary identification, such as a valid major credit card, a current student ID, and a thumbprint signature, and how to examine these forms of identification. Continue your learning Part of this learning pathway: Banking & Finance Course pathway: eBSI Banking Academy > Banking & Finance > Identifying Customers Explore more Banking & Finance training or return to the eBSI Banking Academy.
