The process of maximizing the co-created service value based on the service field concept

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カテゴリ: 国際会議論文No: SS3-6グループ名: ACIS2015発行日: 2015/10/15著者名(英語): Shuang Xu(Japan Advanced Institute of Science and Technology), Michitaka Kosaka(Japan Advanced Institute of Science and Technology)キーワード: service, service field, service\nvalue, co-creation, mathematical approach要約(英語): This research proposes a new methodology of maximizing the co-created service value based on the service field concept, which provides the process to evaluate the service value dependent on situations mathematically. The service value is evaluated by an inner product of service attribute vectors. It is applied to the service value co-creation process ? KIKI model. In order to show the effectiveness of the proposed methodology, HDRIVE case is investigated.原稿種別: 英語PDFファイルサイズ: 901 Kバイト Show more