We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name. The Interpersonal Skills course will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation. Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology. Course Outline Module One: Getting Started Module Two: Verbal Communication Skills Listening and Hearing: They Aren’t the Same Thing Asking Questions Communicating with Power Module Three: Non-Verbal Communication Skills Body Language The Signals You Send to Others It’s Not What You Say, It’s How You Say It Module Four: Making Small Talk and Moving Beyond The Four Levels of Conversation Module Five: Moving the Conversation Along Asking for Examples Using Repetition Using Summary Questions Asking for Clarity and Completeness Module Six: Remembering Names Creating a Powerful Introduction Using Mnemonics Uh-I’ve Forgotten Your Name Module Seven: Influencing Skills Seeing the Other Side Building a Bridge Giving In Without Giving Up Case Study Review Questions Module Eight: Bringing People to Your Side A Dash of Emotion Plenty of Facts Bringing It All Together Case Study Review Questions Module Nine: Sharing Your Opinion Using I-Messages Disagreeing Constructively Building Consensus Case Study Review Questions Module Ten: Negotiation Basics Preparation Opening Bargaining Closing Case Study Review Questions Module Eleven: Making An Impact Creating a Powerful First Impression Assessing a Situation Being Zealous without Being Offensive Case Study Review Questions
