INTERPRETER & TRANSLATION SERVICES

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Language must never be a barrier to accessing services. For community sector organisations serving culturally and linguistically diverse communities, providing appropriate interpre ter and translation services is both a legal obligation and a fundamental standard of quality care. This policy template and implementation guide gives your organisation everything it needs to meet its obligations under the Racial Discrimination Act 1975 (Cth) and the Disability Discrimination Act 1992 (Cth), and to satisfy Human Services Quality Framework Standards 2.2 and 2.4. What is included: The policy template is ready to customise to your organisation in one to two hours. The accompanying implementation guide walks your Service Manager or compliance lead through every practical step required to embed the policy into daily operations, from registering with a provider and updating intake forms, to training staff and budgeting for services. *This is a template for guidance only and requires customisation to your specific organisational context, structure and compliance obligations. The template does not constitute legal or professional advice. Show more