This Module covers: Dealing with Complaints Conducting the Investigation Questioning techniques What is a trauma informed investigation approach The impact on your Workplace Culture Identifying Solutions Effectively manage bullying, harassment and discrimination complaints Learn how to conduct Workplace Investigations into allegations of: misconduct workplace bullying harassment and discrimination Learn how to take witness statements Learn essential elements such as: Investigation techniques Principles of Natural Justice Applying Procedural Fairness Pitfalls to avoid Tips for ensuring your processes are well documented and defensible Assessing witness credibility Determining your findings Weighing and considering evidence Making recommendations. Getting it wrong can be very costly but handling it well will not only prevent the complaint from escalating, it may also be an opportunity for you to improve your workplace culture.
