$250 per 2-hour session | Up to 3 participants For practitioners and team leads actively implementing CX, DX, innovation, and process improvement projects who need expert guidance on a specific challenge. How it works: Book a focused 2-hour session where we tackle your immediate HCD obstacle—whether that's scoping research questions, analyzing findings, building stakeholder buy-in, or connecting research to action. You bring your real project. I bring the systematic methodology that achieved $11M in federal cost savings. We solve your specific problem and clarify your next steps. What you get: Targeted guidance on your specific HCD challenge Visual frameworks and tools you can use immediately Clear action plan for moving forward Connection to broader HCD process context Common session topics: Scoping customer research for complex stakeholders Translating research findings into actionable insights Building measurement frameworks that show ROI Navigating organizational resistance to customer-centered approaches Who this is for: CX/UX practitioners implementing HCD in their organizations Team leads piloting customer research initiatives Small working groups tackling specific project challenges Investment: $250 per session (up to 3 participants) Format: 2 hours virtual, scheduled at your convenience Working with a larger team? Groups of 8+ should consider our Team Training for comprehensive methodology transfer and better value.
