What is This Playbook? This IT Crisis Management Process Template defines structured steps for responding to severe IT disruptions and crises. It helps teams detect, assess, communicate, and resolve critical incidents with clear roles and procedures. What’s Included? • Crisis identification and severity classification criteria• Roles and responsibilities for crisis team members• Escalation paths and decision authorities• Communication and notification templates• Response and containment procedures• Recovery planning and restoration steps Who Should Use This Playbook? • IT operations and service continuity teams• IT incident and crisis response leads• ITSM process owners and service desk leadership• Communication and stakeholder management roles• IT governance, risk, and compliance personnel Why This Playbook? This template gives IT teams a clear, repeatable process for handling major outages and unexpected disruptions. It ensures timely communication, defined actions, and structured recovery so impact is reduced and stakeholders are informed.
