In this IT Management Skills Training course, you will gain the skills and knowledge necessary to manage your IT team successfully. You will learn how to: Delegate tasks and track progress Share Feedback Foster time management skills among your team Empower your team to communicate with people of non-technical backgrounds successfully IT Management Skills Training Benefits In this course, you will learn how to: Enhance your leadership abilities by leveraging your emotional awareness. Employ effective delegation to train, empower, and raise levels of accountability. Engage your staff through effective communication and a culture of inclusion. Continue learning and face new challenges with after-course one-on-one instructor coaching. Training Prerequisites None. IT Management Course Outline Module 1: The Challenge of IT Management In this module, you will learn how to: Transition into management with a new management identity Adopt the best practices for an IT environment Module 2: Developing Management Excellence In this module, you will learn how to: Communicate the importance of introducing new concepts Build managerial competencies Apply modern leadership styles that provide value to your team Module 3: Managing with Multiple Intelligences In this module, you will learn how to: Improve your personal leadership style through increased awareness Empower your staff for increased success and long-term growth Lead by example Module 4: Delegating for Empowerment In this module, you will learn how to: Inspire collaborative partnerships Identify and work with the strengths of your staff Follow a proven step-by-step process for delegating and gaining acceptance of work Plan your delegation and define tasks Determine effective tracking and follow-up for delegated tasks Negotiate shared expectations Module 5: Facilitating Success for IT Teams In this module, you will learn how to: Create a team state of mind Facilitate team-building activities Strengthen team communication Apply a three-level model for team building Work effectively across organizational units, time zones, and geographic boundaries Overcome the hidden overhead of separation Module 6: Reinforcing and Redirecting Performance through Coaching In this module, you will learn how to: Set performance measures that work in a technical environment Apply a continuous appraisal approach to identify gaps in performance Strengthen team performance by integrating coaching and appraisal techniques Optimize performance by minimizing typical disruptions in the workplace Recognize and address ineffective performance in a clear, constructive manner
