IT System and Service Acquisition Playbook

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What is This Playbook? This is an IT System and Service Acquisition Playbook that outlines a structured approach for acquiring IT solutions and services. It guides teams through ne eds assessment, vendor evaluation, negotiation, and implementation steps. What’s Included • Initiation and strategic planning templates (needs assessment, business case) • Requirements gathering methodology • Sourcing and vendor evaluation processes (RFI/RFP/RFQ templates) • Vendor qualification criteria and scoring matrix • Negotiation and contract management guidance (SLAs, templates) • Proof-of-Concept and pilot evaluation guidelines Who Should Use This Playbook? • IT procurement and sourcing teams• IT operations and delivery managers• IT service managers aligning acquisitions to service needs• Vendor management and contract professionals Why This Playbook? It standardises the acquisition of IT systems and services to align with business objectives and control risk. The defined phases and templates help teams make informed decisions, manage vendors, and document procurement activities in an audit-ready way. Show more