This product is guaranteed to be 100% authentic and has been verified by a professional authentication platform. Each item comes with an authentication certificate, so you can shop with confidence. Please note that this product does not include the original packaging box or shopping bag by default. If you need the original gift box or brand shopping bag, please contact us before placing your order. We have local stock available in Sydney for selected Jellycat items. Some products may also be sourced from our trusted overseas warehouse depending on availability. Orders are usually dispatched within 1–3 business days. Standard delivery usually takes around 5–10 business days, depending on stock location and destination. If you need your order urgently, please choose Express Shipping at checkout. For express orders, we will prioritise Sydney local stock whenever available and do our best to ensure your parcel arrives within 3 business days. During peak seasons, customs clearance, or carrier delays, delivery may take slightly longer. Thank you for your understanding.
