Workshop Overview Kepner-Tregoe's Problem Management workshop provides a time-tested, systematic approach to help resolve technical and IT issues and get to root cause fast. Our best practice ITIL®-recognized troubleshooting methodology helps minimize negative business impact and increase IT stability. This is accomplished by reducing time-to-resolution through efficient data gathering and analysis, objective-driven resolution, and successful implementation for rapid recovery. Audience: Ideal for service desk staff, problem managers, quality managers, analysts, technicians, subject matter experts, auditors, engineers and others responsible for resolution of critical incidents and problems. Key Benefits Drives a high-quality and consistent troubleshooting process Gets you to the root cause of problems faster Enables your team to think and communicate clearly and confidently under pressure Eliminates trial-and-error behavior, waste, and loss of key data Creates a seamless information flow and knowledge sharing Ensures that everyone speaks the same “problem-solving language” Workshop Details Duration: 3 consecutive days, 10am to 6pm EST, online session Learning Tools Included: All workshop attendees will receive access to KT Solve Lite and online post-workshop learning support tools (coaching videos, tips, tricks, worksheets, and more) with a My KT membership Can't find your preferred course or date? Contact our friendly support team for assistance or discover all our training options at kepner-tregoe.com
