PLEASE READ BELOW IF TEMPS ARE BELOW 40 DEGREES IN YOUR AREA SHIPING MAY BE DELAYED - ALL FISH ARE FASTED (NOT FED) FOR AT LEAST 24HRS PRIOR TO SHIPPING. DEPENDING ON WHEN THE ORDER IS PLACED AND OUR FEEDINGS YOUR ORDER MAY NOT SHIP FOR SEVERAL DAYS. To maintain the highest quality, all fish undergo a one-week quarantine upon arriving at our warehouse before being made available for sale. This practice helps ensure the health and well-being of the fish we offer to our customers. Live aquatic life is exclusively shipped on Monday, Tuesday, Wednesday and Saturday. This schedule might change due to holidays or other unforeseen circumstances. Please understand once the post office has your package we have no control over transit times. If items arrive deceased please follow simple process below for our guarantee. If you are not familiar with these aquatic animal please do some research before purchasing to ensure you can care for it properly. LIVE ARRIVAL GUARANTEE As with all live animal sales, there is a risk that they may arrive dead (DOA). If this is the case then a picture of the dead fish WITHIN THEIR ORIGINAL UN-OPEN BAG must be sent to us. If the fish die anytime after they are released into their tank, that responsibility falls on the owner and no refund can be provided. If you will not be home for delivery we suggest you arrange for the delivery service to hold your package at their facility for pickup, allowing the package to sit on your porch in extreme hot or cold weather is obviously not the best option for your new aquatic life.
