3 Year Lenovo™ On-Site and Technician Installation of Customer Replaceable Unit Parts (Add-On) This is an add on service, and not the actual warranty. This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service. Make Warranty Repair Easy Basic System Warranty coverage requires customer replacement of many PC parts and components (CRUs – Customer Replaceable Unit Parts). Lenovo’s On-site + Technician Installation Of CRUs lets you avoid the time and hassle associated with CRU part replacement and have the convenience of on-site installation by a qualified Lenovo™ technician. Ultimate Convenience On-site + Technician Install of CRU parts is ideal for remote locations where technical resources are not available or for organizations with inexperienced end-users. Optimizes IT Resource Time Free IT staff from internal part installation so they have more time to deal with mission critical business. Quality Assurance Consistent, best-in-class quality of Lenovo™-Qualified Parts and Lenovo™-Qualified Technicians ensures the on-going value of your product. The Offer With Lenovo’s On-site Technician Installation of CRUs, parts that would normally be installed by the user are now installed by a certified Lenovo™ Technician 1. Lenovo™ On-site Technician Installation of CRUs is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs. 1 On-site Warranty service is required in order to purchase On-site + Technician Installation of Customer Replaceable Unit Parts. Offering for service calls handled directly by Lenovo Specifications General Information Product Type Warranty Manufacturer Part Number 5WS0D81018 Manufacturer Website Address http://www3.lenovo.com/au/en Service Name Tech Install CRU Manufacturer Lenovo Group Limited Brand Name Lenovo Service Information Product Supported Lenovo ThinkCentre Server: M73E 10AY M73E 10B0 M73E 10B2 M73E 10B6 M78 10BR M78 10BU M83 10AG M83 10AH M83 10AK M83 10AL M83 10AM M83 10AN M93 10A4 M93 10A5 M93P 10A6 M93P 10A7 M93P 10A8 M93P 10A9 M93P 10AA M93P 10AB Provided Support Parts Replacement Phone Support Service Details With the addition of the Onsite + Tech Install CRU option, all internal customer replaceable parts become factory replaceable parts If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone, Lenovo will dispatch a certified technician to install replacement parts onsite, typically the next business day, in major metropolitan areas Service is available during Lenovo's normal in-country business hours Calls received after 4:00 p.m. local time will require an additional business day for service dispatch On-site service is available only in metropolitan areas, and next day service is not guaranteed Service Duration 3 Year Service Location On-site Service Main Type Exchange Service Sub Type Electronic and Physical Service Characteristic Parts & Labour Service Response Time Next Business Day