Logitech Select Service Plan The Logitech Select Service Plan is priced per year, per room - Please call us if you need an Enterprise Plan Receive comprehensive service with Logitech Select - get around-the-clock issue resolution from product experts, accelerated RMA, and powerful software tools to maximize uptime. Keep your video collaboration solutions ready with a service plan that prioritizes uptime and business-class performance, providing reliability from a trusted vendor. Think of Select as a help desk staffed by Logitech product specialists who are well-versed in using various platforms such as Microsoft Teams and Zoom Rooms for video collaboration. Please see the Logitech Select Service Plan Datasheet for more details STANDARD (free) SELECT (per year, per room) Provision and configure systems Monitor and manage devices Push and control multiple updates per year Set user and group policies Business hours support 2-year standard warranty Everything in standard plus: Email Alerts ServiceNow Integration (Requires ServiceNow License) Insights & Analytics 24/7 Tier II support Up to 5 years of product coverage Advanced product replacements Onsite spares (If 50+ licenses or Enterprise Plan) Designated Service Manager (If 50+ licenses or Enterprise Plan) 24/7 Enterprise-Grade SupportDirect access to Tier II support provided by phone or email within one hour.Designated Service ManagerTrusted adviser and single point of contact for all Logitech Select services. Available to enterprise customers with Select room plans (50+ rooms).Advanced RMAOne-business-day replacement service for Logitech products under an active warranty (maximum 5 years). Shipping times may vary due to unforeseen circumstances.Onsite SparesSame-day replacement service for Logitech products under warranty based on onsite spares provided to enterprise customers with Select room plans (50+ rooms).Onsite spare kit does not include third-party vendor devices.Advanced Workspace Management via Sync PlusSync Plus provides remote monitoring and management of video deployments at scale, plus real-time analytics for how rooms and devices are being used.ServiceNow Workflow Integration via Sync PlusLogitech Sync integrates with ServiceNow. Receive IT tickets and alerts within an existing ServiceNow workflow to streamline device management. Available to enterprise customers who are Sync users.Plans & PricingLogitech Select service is available for purchase via individual room licenses or enterprise plans. Individual room licenses are chosen on a room-per-room basis, while enterprise plans come in tiers with a room limit. Contact your reseller for pricing and availability information.Product ReplacementCovers all Logitech products in a Select-enabled room without needing a separate, device-specific extended warranty. Products must be under an active warranty when Select licenses are purchased. The maximum age of the device at the time of replacement is 5 years.
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