π§Έ Your Preferences You can leave your color or character preferences, or items you'd like us to avoid (for example: no makeup), in the Preference Notes box on this page or during checkout. Weβll do our best to match your preferences whenever possible. However, as every Lucky Scoop is a surprise assortment, specific requests cannot be guaranteed. π π Welcome to Your Lululuck Adventure!Every box is packed with love and care β and part of the fun is the surprise. Lovingly packed by your Lululuck besties π π What's InsideοΌ πͺ One scoop contains 15-20+ thoughtfully selected items, featuring a mix of cute, special, and surprise pieces. Each scoop includes cute stationery and mini plushies to trendy accessories and cozy everyday must-haves. Everything is handpicked with care to match your lovely vibe and bring a smile to your face β¨ ποΈOur items are updated weekly, so every scoop feels fresh, exciting, and full of little surprises! Each item is randomly selected β thatβs the fun of it! If you love surprises, this is your happy place π π₯ Want a Personalized Packing Video? If you add the Social Media Packing Video, our team will film your order while packing and may share the video on our TikTok or Instagram. If you do not add this service, your order will simply be packed and shipped normally without a video recording. No matter which option you choose, all orders are carefully curated and packed according to our Lucky Scoop rules to ensure a fair and genuine surprise experience. π π· Friendly Reminders Mystery Scoops are final sale (no refunds or returns unless damaged). Please make sure your shipping address and phone number are accurate when placing your order. If you live in an apartment or residential building, remember to include your unit number and floor details to ensure smooth delivery of your package. All items are randomly selected β if you prefer to pick, this may not be your vibe π Every order is packed with patience, care, and love from Team LuluLuck π π Shipping Info Processing: 3β5 business days Standard delivery: 10β30 days (varies by region) π¬ Customer Care Got questions or wish notes? Weβre here for you anytime!π§ Email: [email protected]π± WhatsApp: +1-7032161895Weβll reply within 24 hours π Return & Refund Policy Due to the nature of our products, all Lucky Scoop items are considered final sale. Each Lucky Scoop is a customized, surprise-based experience, curated specifically for each order. For this reason, we are unable to accept returns or exchanges once an order has been placed. That said, your experience matters to us. Damaged Packages or Quality Issues If your package arrives damaged, or if you receive an item with a clear quality issue, please contact our team as soon as possible.To help us assist you efficiently, we kindly ask that you provide clear photos and/or videos documenting the issue. Once verified, we will work with you promptly to find a fair and appropriate solution. Thank you for your understanding and for supporting a small business built with care and intention.
