Make a Difference by John O'Brien and Beth Mount Developed in collaboration with people with developmental disabilities and families, direct support workers and managers. Guides a Learning Journey that supports action-learning about relationship building, planning with people in a person-centered way, supporting choice, & building community inclusion. (Learning Journey workbooks are available to go with the book.) Promotes discovery of meaning in the work of offering direct support Encourages inquiry into the effects of beliefs & values on quality Promotes reflection on day-to-day practice to guide improvement Fosters the use of imagery, music & art as an aid to reflection & action planning Honors the accomplishments of people with developmental disabilities and their direct support workers by presenting their stories & reflections