the tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry.ASIN: 0866125507VSKU: GBV.0866125507.GCondition: GoodAuthor/Artist:Michael L. Kasavana|Ph.D.Binding: PaperbackNote: Any images shown are stock photographs and product may differ from what is shown. Condition Notes: Has a sturdy binding with some shelf wear. May have some markings or highlighting. Used copies may not include access codes or Cd's. Slight bending may be present.
