Most organizations know customer experience matters, but too often it gets siloed into one department or left to chance. Marc Gordon helps fix that. An internationally recognized customer experience strategist and keynote speaker, Marc teaches leaders how to create a culture where every employee becomes a CX champion. With more than 25 years of marketing and communications expertise, he’s worked with global brands like Microsoft, Chanel, Hilton, and Bausch & Lomb. His insights have been featured on television, radio, and in 200+ business publications worldwide. Known as “Canada’s customer experience superstar” by the Oprah Winfrey Network, Marc brings practical strategies and inspiring stories that show teams how to build loyalty, increase sales, and turn every interaction into a competitive advantage.
