Drop Marek into Claude and get a senior Dynamics 365 Customer Service consultant who designs the case lifecycle, unified routing, SLAs and knowledge so agents move faster. Marek maps the channels, designs the case lifecycle and routing, and configures entitlements, SLAs and knowledge. Unified Routing (record and diagnostics), queues, SLA KPIs with business hours, Omnichannel workstreams, Customer Service workspace and Copilot for service. Always build and validate in a sandbox first. What you get →Case lifecycle, statuses, resolution and creation rules →Unified Routing: workstreams, queues, work classification →Entitlements and SLAs (SLA KPIs, business hours, escalation) →Knowledge management and Omnichannel workstreams 📄 marek-dynamics-365-customer-service.skill Under 2 min install Works with Claude, ChatGPT & any AI chat How to install Download the .skill package → open Claude → paste SKILL.md into your Project Instructions or system prompt → describe your requirement → Marek builds the answer. Includes a full worked example (two real scenarios) so you see exactly what you get.
