Masterbuilt Fire Starters are the perfect way to light your charcoal grill, making start-up easier than ever and reducing the time needed to reach your desired temperature. Features Ideal for Gravity Series™ grills and other charcoal products The easiest way to light your charcoal grill and reduce time to temperature Odorless, smokeless cubes burn up to 1300˚F Firestarters light when wet Produced from pure paraffin wax Warranty Masterbuilt warrants all of its products to be free from defects in material and workmanship under proper assembly, normal use, and recommended care for 1 year from the date of original retail purchase. The Masterbuilt warranty does not cover paint finish as it may burn off during normal use. The Masterbuilt warranty does not cover rust. Masterbuilt requires proof of purchase for warranty claims, such as a receipt. EUROPEAN RESIDENTS ONLY: Masterbuilt warrants all of its products to be free from defects in material and workmanship under proper assembly, normal use, and recommended care for 2 years from the date of original retail purchase. WHEN DOES THE WARRANTY COVERAGE BEGIN? Warranty coverage commences on the original date of purchase and covers only the original purchaser. For the warranty to apply, you must register your grill. If a defect in material or workmanship is discovered during the applicable warranty period under normal use and maintenance, Masterbuilt will, at our sole option, replace or repair the defective component at no cost to you for the component itself. This warranty does not apply to labor, or any other cost associated with the service, repair or operation of the grill. Masterbuilt will pay all shipping charges on warranty parts. AUSTRALIA AND NEW ZEALAND RESIDENTS ONLY: Our goods come with guarantees that cannot be excluded under the Australian or New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. WHAT IS NOT COVERED? This warranty does not apply to damage caused by abuse or use of the product for purposes other than that for which it is designed, damage caused by lack of proper use, assembly, maintenance or installation, damages caused by accidents or natural disasters, damage caused by unauthorized attachments or modifications, or damage during transport. This warranty does not cover damage from normal wear and tear from use of the product (for example, scratches, dents, dings and chipping) or changes in the appearance of the grill that do not affect its performance. Commercial use is not recommended with the use of Masterbuilt products, and this warranty does not apply to commercial use of any kind. This usage for example is for restaurateurs, caterers, butchers, rental companies, food trucks and other such commercial entities. This limited warranty is exclusive and in lieu of any other warranty, written or oral, express or implied, including but not limited to the warranty of merchantability or fitness for a particular purpose. The duration of any implied warranties, including any implied warranty of merchantability or fitness for a particular purpose is expressly limited to the duration of the warranty period for the applicable component. The purchaser's exclusive remedy for breach of this limited warranty or any implied warranty shall be limited as specified herein to replacement. In no case shall Masterbuilt be liable for any special, incidental or consequential damages. This warranty is provided to you in addition to all rights and remedies conveyed to you by consumer protection laws and regulations. This warranty in no way affects your legal rights under statutory warranty regulations in your state or country of residence, including the EU. Depending on your state or country of residence limitations on the length of an implied warranty or the damages available to you may not be limited by this warranty. WHAT WILL VOID THE WARRANTY? Purchasing any Masterbuilt product through an unauthorized dealer voids the warranty. An unauthorized dealer is defined as any retailer who has not been expressly granted permission by Masterbuilt to sell Masterbuilt products. Documents & Files California Proposition 65 Frequently Asked Questions What should I do if I have a problem with my product? If you are still under warranty, please make sure your product is registered and then submit a Contact Us form so that customer support can reach out to assist you. If you are outside of warranty, please see the product sections of this FAQ for troubleshooting and helpful resources to assist you with your unit. Your manual also provides troubleshooting and solutions. If you are in need of a part for your unit after troubleshooting, please visit the Parts page for our available parts. You can search for a part with your model number by typing your model number into the site search bar. It will bring up the item as well as any relevant parts. More information on finding your model number and searching for specific parts or manuals can be found on the Support Page. If you are not able to locate the part you on our website you can visit popular sites such as appliancefactoryparts.com to check their availability. Where can I locate the model/serial number on my product? The model and serial number should be located on the back of your Masterbuilt® unit on the manufacturer's label. My Controller or Fan Isn't Working Correctly If the fan or controller isn't working see our Component Troubleshooting Guides Models 600 and XT Gravity Series (Generation 2) - Component Troubleshooting PDFModels 560, 800, 900 and 1050: Gravity Series (Generation 1) - Component Troubleshooting PDF
