Medication Reminder Service — Medi-Sync

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.ms-fine{font-size:12px;color:#A1AAC0;margin-top:26px;border-top:1px solid var(--line);padding-top:16px;} .ms-lp .ms-link{color:var(--gold);font-weight:700;text-decoration:underline;} Medication reminder & escalation Three prompts to take it. Someone always knows if it's missed. Medi-Sync sends an SMS, then an automated phone call — in sequence, on your schedule, up to three times a day. If a dose is still missed, a nominated carer or family member is notified straight away. No app, no smartphone required. Morning medication — 8:00amSAMPLE VIEW 1 8:00 AM SMS reminder sent "Time for your morning medication" Sent 2 8:15 AM Automated phone call "Press 1 to confirm you've taken it" Calling ! 8:20 AM Carer notified SMS sent to a nominated family member If missed Why it matters A clinical tool that supports independent living Managing multiple medications is one of the hardest parts of living independently, and missed or doubled doses are a leading cause of avoidable hospital visits for older Australians. Medi-Sync is a gentle, reliable prompt at the right moment — helping seniors, people living with chronic conditions, and those recovering at home keep their medication on track and stay safely in their own home for longer. Cost comparison When hands-on prompting isn't feasible, the alternative is a care worker's hourly rate. Every missed check-in either goes unaddressed or is billed at a support worker's hourly rate. Automated multi-channel prompting closes that gap for a fraction of the cost. In-person prompting $70.23/hour National weekday daytime rate for Assistance with Self-Care Activities (NDIS Pricing Schedule 2026–27) — the benchmark for an hour of hands-on care. Even a short medication check-in draws against this rate, and it doesn't scale to three prompts a day, every day. vs. Medi-Sync subscription $39.95/month SMS and automated phone prompting for every scheduled dose, every day of the month, plus carer escalation when a dose is missed. Less than one hour of hands-on care — covering a full month. Automate your Webster-Pak Already using a Webster-Pak, blister pack or dose administration aid? Medi-Sync is the perfect partner. Instead of relying on memory, our reminders tell you precisely when to take each row of your pack — turning it into a fully automated daily routine. What's included Everything in your Medi-Sync subscription Up to 3 medication reminders every day, on your dosing schedule Your choice of SMS text reminders, automated phone call reminders, or both Automatic escalation to a nominated carer or family member if a dose is missed Works on any phone — no app or smartphone needed Webster-Pak and dose administration aid support A simple monthly subscription — cancel anytime Reporting Proof for every dose — daily, weekly and on demand Every reminder, confirmation and missed dose is logged, then turned into clear reports for you, your family or your care team. Daily Daily summary A same-day snapshot of every reminder sent, confirmed or missed. Weekly Weekly overview A week-at-a-glance view of adherence and any escalations. Ongoing Medication adherence report A clear adherence rate to cite in a care review or funding conversation. CANCEL ANYTIME $39.95 / month Billed monthly. No lock-in contract — cancel anytime. Funding Available through My Aged Care Medi-Sync is available through My Aged Care funded arrangements, so eligible older Australians may be able to access our medication reminder service as part of their home care support. Visit our funding page to check your eligibility and how to get started. Frequently asked questions Questions, answered Do I need a smartphone or app to use Medi-Sync? No. Medi-Sync sends standard SMS text messages and automated phone calls, so it works on any mobile phone or landline — no app or internet required. How many reminders will I receive each day? Up to three medication reminders per day, scheduled to match your dosing routine. What happens if a dose is missed? After the reminders and an automated call go unanswered, a nominated carer or family member is notified by SMS so someone can follow up. Will it work with my Webster-Pak? Absolutely. Medi-Sync is designed to complement Webster-Pak and other blister packs, reminding you exactly when to take each dose. Can I cancel anytime? Yes. Medi-Sync is a no-lock-in monthly subscription and you can cancel whenever you like. The evidence Reminders aren't a nice-to-have — they're a studied, measurable intervention. Multiple randomised controlled trials and meta-analyses have tested exactly this kind of prompting. The results are consistent: reminders work. Study Finding Result Post-heart-attack patients, RCT (n=34) Daily text reminders vs. usual care over 12 months, on medication adherence. +14.2 pointsp Show more