Microsoft Surface Pro Extended Hardware Service (+2yrs) Warranty Coverage - With Purchase Plan length - Full 3 years from time of purchase Activation - Can add up to 45 days from date of Purchase Exchange timeline - 3 Business days Hardware Service - Manufacturing Defects for your Surface device including Battery Failure Covered Accidental Damage Protection - NO Support Set up Support - YES for 90 days from purchase Surface Data Eraser Tool - YES A comparison table below that shows the difference between the 3 Warranties - Standard which is included with your device purchase, Extended Hardware which you need to Purchase and the Microsoft Complete for Business. Description Standard Warranty Extended Hardware Microsoft Complete for Business WARRANTY COVERAGE Included No additional cost With purchase $125.00 With purchase $398.00 PLAN LENGTH 1 year 3 Years 3 years from the date of purchase of warranty ACTIVATION Activated from day device is received by customer Can add up to 45 days from date of purchase Can add up to 45 days from date of purchase EXCHANGE TIMELINE (BUSINESS DAYS) up to 8 business days up to 5 business days up to 5 business days MANUFACTURING DEFECTS FOR YOUR SURFACE DEVICE INCLUDING BATTERY FAILURE YES YES YES COVERAGE FOR DROPS, SPILLS, POWER SURGES, ETC. NO NO YES SURFACE SET-UP SUPPORT 90 days 90 days 3 years SURFACE DATA ERASER TOOL YES YES YES PREPAID SHIPPING YES YES YES ADVANCED EXCHANGE NO YES YES MICROSOFT STORE EXCHANGE n/a YES YES **Terms and conditions apply: see full agreement here.