SPECIFICATIONS Have Fun In Safety: Security is always the priority. Sturdy construction with a large thick base could support your kittens to climb up and down safely. Solid particle board provides excellent durability and premium plush material offers a skin-friendly experience. Also, the posts are covered with 100% natural sisal to perfectly meet scratching needs. Note : There may be a 2-3 cm error because of manual measurement. The pictures might have little color error ( Chromatic aberration). Thanks for your understanding. Contact usIf you have any problem with the product you received, please contact us. We will help you solve the problem.We support Wholesale and Drop shipping. If you need, you can contact us anytime. About the processing time, shipping and delivery time1. We need 1-2 days to process your order (expect big holidays, like New years Day).2. If shipped from overseas warehouse, usually 5-8 days to receive the package. If shipping from China, about 10-20 working days, or maybe longer.3. Please pay attention to the tracking information and the delivery information. Wish you will not open a dispute when you still not get the parcel, contact us please. We will try our best to help you to solve it. About the inventory 1. Because the item is sent from the warehouse abroad, the real inventory cannot always update in time. That means sometimes the product you ordered is already out of stock. In such a situation, you can cancel the order or take a replacement willingly. If you want to cancel the order, please choose reason “other”. Thanks in advance! 2. Usually the replenishment period is about 20-30 days. If you are willing to wait, please place the order and extend the processing time accordingly. We will give priority to your order when the item is in stock again. Return policy 1. We do allow exchange the item if you are dissatisfied with the product, but you should contact us within 7 days and return it within 10 days from the date you received. 2. All returned item must be in the original package and you must provide us with the shipping tracking number. 3. Return shipping is paid by the buyer. About feedback If you have received the item and satisfied with it, please leave a positive feedback. (5 star review) If you have any problems, please contact us at the first time, we will provide you the best solution.
