The Pro tier builds on the Essentials service level with expanded support, additional expertise, and access to more advanced services. This tier is designed for organizations that need regular strategic guidance, functional and technical assistance, custom training, business intelligence support, and greater monthly service capacity. Included Resources The Pro tier includes: Navigate Success Manager Secondary Functional Consultant Access to additional shared functional and technical resources Included Services Weekly meetings with the Solution Success Manager to review the project backlog Weekly review of key performance indicators and services delivered Annual system review and health check Business and solution advisement Functional assistance Technical assistance After-hours assistance Custom training Business intelligence support Regular executive review meetings Manufacturing Technology Access Pro tier customers also receive access to: Prophecy Manufacturing Hub Machine integrations Service Exclusions The Pro tier does not include: Assigned technical team Integration monitoring Performance monitoring Monthly Service Level The Pro tier includes 25 service hours per month. This service level is designed for organizations seeking more hands-on ERP support, expanded expertise, executive visibility, and greater flexibility than the Essentials tier. Enterprise Marketplace Benefits Navigate Brochure
