Details:Condition: BRAND NEWFormat: PaperbackISBN: 9781847941497Publisher: Random House Business Books OverviewNever Split the Difference is the international bestseller from Chris Voss, a former FBI lead international hostage negotiator, co-written with Tahl Raz. Drawing on real, high-stakes negotiations with kidnappers, bank robbers and terrorists, Voss distils nine field-tested principles that anyone can use to gain the edge in business deals, salary talks, family disputes or everyday bargaining. It's a practical, gripping read that reframes negotiation as a battle of emotional intelligence rather than logic alone. About the BookAfter years policing the streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with some of the most dangerous people on earth. Never Split the Difference takes readers inside that world of high-stakes negotiation, revealing the tactics that helped Voss and his colleagues succeed when lives were on the line. Rather than relying on textbook theories of rational compromise, Voss argues that the best negotiators use empathy, tactical listening and calculated emotional intelligence to shape outcomes in their favour. Chapters cover techniques such as mirroring, labelling emotions, the power of "no", calibrated questions, and how to spot and use "Black Swan" pieces of information that can transform a negotiation. Rooted in real anecdotes from Voss's FBI career and later consulting work, the book bridges the gap between dramatic hostage scenarios and the everyday negotiations readers face - buying a car, asking for a raise, or resolving a dispute with a colleague or partner. It has become a staple recommendation among entrepreneurs, executives and sales professionals worldwide, valued for turning abstract negotiation theory into concrete, repeatable scripts and tactics that work under real pressure. Nine field-tested negotiation principles from a former FBI lead hostage negotiator Practical scripts and calibrated questions you can use immediately in real life Real case studies from kidnapping, business and everyday negotiations Ideal for entrepreneurs, salespeople, managers and anyone wanting better outcomes Brand new paperback copy with fast, free UK delivery About the AuthorChris Voss spent over two decades with the FBI, becoming the bureau's lead international kidnapping negotiator before founding The Black Swan Group, where he now teaches negotiation to businesses worldwide. Co-author Tahl Raz is an award-winning journalist and bestselling author who has written for Inc. Magazine, GQ and Harvard Business Review, and previously co-authored the bestseller Never Eat Alone. Together they bring a rare combination of real-world negotiation expertise and compelling storytelling to this modern business classic. Why You'll Love This BookPacked with gripping true stories and immediately usable tactics, this is negotiation advice that actually works under pressure - whether you're closing a deal, buying a house or just trying to win an argument at home. Please Note: This listing is for the UK paperback edition, ISBN 9781847941497. Cover design may vary slightly from the image shown.
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