If you have any kind of rim failure while riding your bike, I will replace your broken rim, including rebuild labor, for free. The only exclusions are rim brake wheels because those are a wear item, and we can't control what pads you use, cyclocross tubulars because we see so many cracks due to racing on a flat to get back to the pits, and non-riding incidents like shipping, packing, stacking, driving over, using a screwdriver to mount a tire, blowing up the rim with an air compressor and faulty base tape, etc. In those cases, generally, the paid replacement policy still holds assuming I have a comparable rim in stock. I reserve the right to charge for rim replacement even if you were "riding your bike" if you did something that we deem to be out of the realm of the intended use. If you are doing wheelie drops on your road bike it would be unreasonable for you to expect, and for me to provide, a free rim replacement. I will replace the rim ONE TIME. The second breakage we will have to talk about the circumstances and perhaps move you to a different rim. The third time, I am going to have to charge the replacement fee. Please note that this is valid only for the original owner of the wheels. If you picked up a set used, or if you fall under an exception noted above, a replacement fee applies. All other aspects and steps apply as below. DO NOT ORDER THIS ITEM UNLESS YOU'VE GOT A BROKEN WHEEL!! It's a warranty not an insurance policy you have to sign up for. Read the instructions below. Don't read between the lines, just read. Step 1: Break your wheel while riding your bike. If it shows up and it's just a non-structural scratch or dried energy drink or petrified vomit (looking at you, triathletes) I will true the wheel up and send it back to you for further breaking. If the wheel broke when you were not riding your bike, because you drove into your garage, or backed over it, or the airline broke it, you used a screwdriver to mount a tire, you inflated the rim and popped it by inflating with an air compressor and faulty base tape, the UPS truck caught on fire and melted your bike (true story), or angry squirrels chewed through the rim, I will replace the rim for a fee assuming I have a comparable rim in stock. Step 2A: Moment of silence to reflect on the passing of your rim, it is the least you can do. If you feel compelled to say a few words, this would be the time. Step 2B: CLEAN THE WHEEL. Pretty please. No, seriously, like hit that thing with a hose and a brush, OK? Really. Do it. Don't make me dip the wheel in cow manure before I ship it back. Also, remove all tires, tubes, cassettes, skewers, everything. I don't want to deal with your rancid tubeless fluid in the shop. If you send me your skewers I will very likely loose them and deny that I ever saw it. DO NOT cut the hub out or cut spokes. I need the WHOLE WHEEL back. If you do, new spoke charges will apply. Step 3: THIS IS IMPORTANT! Add this item to your cart and "BUY IT" on the website!! I need you to process the repair via the website as that will generate a work order and internal tracking number and allow both parties to communicate regarding the repair and track return shipping, etc. Return shipping cost will be calculated and charged to you at this time. This is our shipping cost BACK to you, and is paid by the wheel owner. Step 4: You ship the wheel to me. Send to: NEXT Cycling, 3800 South Cantabria Circle, Unit 1044, Chandler, AZ 85248. [FYI - This is my winter address. In summer, you will ship to 102 Powers Road, Meredith, NH 03253. I will update this information seasonally] YOU BUY YOUR OWN SHIPPING TO ME. I suggest Bikeflights. Please do not require a signature when you prepare the shipping label as this makes it hard for me to get the box! The shipping charged at check out is my RETURN TO YOU so that I can run a label and have your information. Step 5: I replace the rim with the closest match current product rim I have. Graphics may not match. I will replace any broken spokes and rebuild with all new nipples. If I have to use a newer generation rim and it requires a different spoke length such that I cannot cut your spokes shorter and reuse, I reserve the right to charge you $75/wheel for spokes, but I will discuss options with you first. Step 6: I will ship the wheel back to you. IMPORTANT: I will ship ONLY to the address you used on the web order. Please don't email me a different shipping address. Please. Pretty please. Let's keep this organized, OK? This is the shipping charge you pay at check out (in case that was not yet clear). Small print: Hubs are covered by the manufacturer's warranty and are not covered by the lifetime warranty. We will help you deal deal with any hub issues that may arise. Wear items such as bearings or brake pads and rim brake track area are not a warranty item. This program applies to authentic NEXT/Built By Jerry carbon rims only. I reserve the right to not replace the rim if I deem the damage to be from use not suitable to the rim. I have seen 3, 4, 5 rim replacements from the same customer. That indicates that we are incompatible and I am not going to continue to replace rims. First one is on me. Second one we gotta talk. Third one I am likely going to decline, or offer a different rim for a replacement fee.
