Overview The Poly 85S09AA is a Y-training cable designed for EncorePro headsets that enables a trainer and trainee to share the same call seamlessly. It allows supervisors to listen in and provide real-time coaching without complicated setups, making it a practical tool for call centers, technical support teams, and customer service training environments. The cable features a red toggle switch to select the active microphone, ensuring smooth transitions during conversations. Key features Connects two headsets to a single adapter for hands-on training and supervision during live calls Red toggle switch allows quick and easy selection of the active microphone between trainer and trainee Compatible with Poly headsets using the 6-pin Quick Disconnect, including EncorePro models Locking connector prevents accidental disconnections, maintaining call quality and agent mobility Compact cable length of about 8 inches keeps workspaces organized and clutter-free Lightweight design at approximately 1.84 ounces reduces strain on headset connections Ideal for environments where live coaching and quality assurance are essential, such as call centers and help desks Key specs Cable type: Y-training cable with quick disconnect lock Connector: Poly 6-pin Quick Disconnect with locking mechanism Cable length: Approximately 8 inches Weight: Approximately 1.84 ounces Compatibility: Poly EncorePro headsets and other models with 6-pin Quick Disconnect Connectivity and compatibility This cable is specifically designed to work with Poly EncorePro headsets and other compatible models that use the 6-pin Quick Disconnect connection. The locking mechanism ensures a secure fit, preventing accidental unplugging during busy shifts. It integrates easily into existing headset setups without requiring additional adapters or software. Ideal uses and environments The 85S09AA cable is well suited to call centers, customer service training rooms, and technical support teams where live coaching and supervision improve agent performance. It supports onboarding new hires, conducting quality assurance sessions, and providing immediate feedback during calls. Its compact and lightweight design makes it easy to carry between workstations or include in a mobile training kit.
