Odyssey: CJM Creator Pre-release Beta — Early Access Available Now Odyssey is a modern web app for Customer Journey Mapping — a customer-centric practice that helps you view your product or service through the eyes of your customers. Used by UX designers, service designers, and product teams, Odyssey makes it easier to build empathy, align stakeholders, and uncover opportunities for innovation and optimisation. Whether you’re exploring early research insights or presenting a polished journey map, Odessey gives you the structure and flexibility to do it well. Create clear, detailed maps using a visually structured layout that supports every layer of the journey — from user needs and emotions to service touchpoints and satisfaction over time. Key Beta Features: • Fixed vertical swim lanes for stages, steps, needs, pain points, emotions, and channels • Clean, drag-and-drop interface for mapping with speed and clarity • Upload support for step-specific images, illustrations, and notes • Real-time plotting of satisfaction via a 7-point Likert graph • Ideal for collaborative workshops, remote teams, and research synthesis Why Odyssey? Customer Journey Mapping isn’t just about documenting touchpoints — it’s about building a shared understanding of the customer experience and identifying the moments that matter. Odessey is purpose-built to support that work. Why Join the Beta? Get early access to a powerful new tool while it’s still evolving. As a beta user, you’ll help shape Odyssey’s future through your feedback — and you’ll receive priority support and a discounted rate when we launch publicly.
