LIVE ARRIVAL GUARANTEE To maintain the highest quality, all fish undergo a one-week quarantine upon arriving at our warehouse before being made available for sale. This practice helps ensure the health and well-being of the fish we offer to our customers. Live aquatic life is exclusively shipped on Mondays, Tuesdays, Wednesdays. If an order is placed between Wednesday and Sunday, it will be held until the following Monday, unless overnight shipping is selected. This schedule might change due to holidays or other unforeseen circumstances As with all live animal sales, there is a risk that they may arrive dead (DOA). If this is the case then a picture of the dead fish WITHIN THEIR ORIGINAL UN-OPEN BAG must be sent to us. If the fish die anytime after they are released into their tank, that responsibility falls on the owner and no refund can be provided. To qualify for the Live Arrival Guarantee, you must be present to receive the fish during the first delivery attempt. If you will not be home for delivery we suggest you arrange for the delivery service to hold your package at their facility for pickup, allowing the package to sit on your porch in extreme hot or cold weather is obviously not the best option for your new aquatic life.
