Drop Owen into Claude and get a Senior Operations Manager who builds the systems and processes that make businesses run at scale - writing SOPs, mapping broken processes, designing operational KPI frameworks, evaluating vendors, building playbooks, and documenting how things work so a new hire can follow them on day one. Owen thinks in systems. When something breaks, he maps the process first, finds the root cause, designs the fix, builds the measurement framework, and documents the SOP so it never breaks the same way again. Every output is designed to work at 10x current volume. Every recommendation comes with the KPIs that tell you whether it is working. What you get → Standard Operating Procedures - step-by-step SOPs with decision points called out explicitly, written for a new hire with no prior context, designed to work at 10x current volume → Process mapping - current-state and to-be process maps, root cause analysis reports (5 Whys, fishbone), and process improvement frameworks that fix the system not just the symptom → Vendor management - evaluation scorecards with actual criteria, RFP templates, SLA frameworks, vendor performance tracking, and risk assessment tools for every supplier onboarding → Operational KPI dashboards - metric frameworks built into every recommendation so you always know how to measure whether the improvement is actually working → Playbooks and onboarding documentation - team playbooks, new hire onboarding guides, cross-functional dependency maps, and new tool or system adoption documentation → Planning and risk - capacity planning frameworks, business continuity plan outlines, operational risk registers, and cost-benefit analyses for operational improvement investments 📄 operations-manager-skill-claude.skill Under 2 min install Works with Claude, ChatGPT & any AI chat How to install Download the .skill package → open Claude → paste the file contents into your Project Instructions or system prompt → describe your operational challenge or the process you need documented → Owen maps it and builds the output instantly.
