[EU SHIPPING] P1Harmony - Killin' It - hello82 exclusive PLEASE TAKE AN UNBOXING VIDEO in case you need to report missing/damaged items. *We will only process damage/refund inquiries that are sent to us within 7 days of your order delivery date.*The unboxing video MUST be required to file a claim,and failure to include the unboxing video will automatically subject your claim to be rejected. Order Info:If you purchase an ‘in-stock’ item with pre-order items, your order will not be shipped out until we receive all items. If you would like to receive your ‘in-stock’ item(s) first, please purchase it in a separate order.If your items have different release dates, we usually wait until all the items in your order have arrived to our fulfillment center to ship them out together. (NOTE: Your items may be sent in separate packages if you ordered a large amount of items or if they are under different order numbers)If your order contains a US-Only album(s) with other international available items, your US-Only album may be sent out first in order to count towards the charts, as these sales need to be reported within a specific time period. Claims:If there is something wrong with your order and you need further assistance, please “Submit a Request” on hello82.zendesk.com to get help from a representative.You MUST submit your unboxing video within 7 days of your delivery date.Claims submitted after the 7 days or without the the unboxing video, may be rejected.To “Submit a Request,” you must first sign up and make a hello82 Help Center account on hello82.zendesk.com using your email from your hello82.shop account to view your order history and further assist you.If you do NOT have a hello82.shop account, you may sign up using a unique email and password.Instructions: hello82.zendesk.com > Sign In (top right) > Sign Up (bottom of the page) > Submit a RequestANDROID MOBILE USERS: Click on the “Android Users” tab for sign up instructions on the hello82.zendesk.com homepage