Parcel Protection – Shop with Confidence We take great care packing every order, but once it leaves our warehouse, it’s in the hands of the courier. For just £2.99, Parcel Protection covers your order against loss or damage in transit — giving you complete peace of mind from checkout to doorstep. What Does Parcel Protection Cover? Lost parcels — if your order goes missing in transit, we’ll replace or refund it Damaged goods — if your order arrives damaged, we’ll make it right Full order value — protection applies to the entire contents of your order How Does It Work? Simply add Parcel Protection to your basket alongside your order. If something goes wrong during delivery, contact our customer support team with your order number and details of the issue. We’ll resolve it quickly — no lengthy claims process, no hassle. Frequently Asked Questions What is Parcel Protection?Parcel Protection is an optional add-on that covers your Discount Coffee order against loss or damage during shipping. It costs £2.99 per order. Do I need Parcel Protection?While we do our best to ensure safe delivery, couriers occasionally lose or damage parcels. Parcel Protection gives you a guaranteed resolution if that happens. How do I make a claim?Contact our customer support team with your order number and a description of the issue. We’ll arrange a replacement or refund promptly. Does Parcel Protection cover the full order value?Yes — protection applies to the full contents of your order. Can I add Parcel Protection after placing my order?Parcel Protection must be added at the time of checkout. It cannot be added retrospectively.
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