One of the many benefits of owning jewelry made of Sterling Silver and Gold is that it can almost always be made to look new again. A basic clean, polish, and inspection is part of the routine care and maintenance needed to keep your jewelry looking new. How Our Service Works: 1. Place your jewellery in a small envelope/mailer. Remove any original packaging or boxes, as they will not be shipped back. 2. Write your return address and name on the front of the envelope/mailer. If no name or address is specified, we will by default use the address and name entered at checkout. 3. Complete the Checkout Process. At Checkout, select drop off method of choice: Option 1: Local Pick-Up/Drop-Off 1. Place order and select "Local Pick-Up" as your method of shipping. 2. You will be contacted via text message and/or email to arrange a time and day to meet. All local pick-ups are arranged outside of St.George Subway Station (at the Bedford entrance). 3. Drive by and Drop-Off 4. Wait 1-3 business days 5. We ship your item back free of charge Option 2: Mail to our Workshop! 1. Prepare the jewellery: Place jewellery in small envelope or mailer. Remove any original packaging or boxes, as they will not be shipped back. On the front of the envelope or mailer, include your Name and Return Address. 2. Ship to: G.N.A. Design 215 Victoria St #503, Toronto, ON M5B 1T8 Please Note: for your own benefit, we recommend purchasing a shipping label with a tracking number. We are not responsible for any lost or stollen items due to postal issues or delays. 3. Wait 1-3 business days 4. We ship your item back free of charge