Poly Plantronics EncorePro EP545 Convertible USB Headset

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The Poly EncorePro EP545 wears three ways Hand the same headset to five different agents and you'll get five different opinions about how it should sit — one wants the security of a full headband, another finds it too warm and prefers an ear hook, a third wants nothing touching the top of their head at all. The Poly EncorePro EP545 solves that by being all three: a convertible headset that switches between over-the-head, over-the-ear, and behind-the-neck without changing the hardware. It's the convertible model in Poly's EncorePro 500 Digital series, sitting alongside the mono EncorePro EP515-M and stereo EncorePro EP525 I've written before — same digital audio calibration, same USB-A-and-USB-C-on-one-cable design, same remote firmware updates. It's mono, weighs between 22 and 32 grams depending on which wearing style you've built it into, and connects straight to a computer with no external amplifier required. Does the EncorePro EP545 need an amplifier? No — the Poly EncorePro EP545 plugs directly into a USB port and works immediately, with no amplifier or direct-connect cable to buy separately. That's a real distinction from its analog sibling, the EncorePro HW540, which is built on the same 3-in-1 wearing concept but requires a separately-purchased amplifier or bottom cord to connect to a phone. The EP545 skips that step entirely by being USB-native. Three wearing styles, one headset Every EncorePro EP545 ships ready for all three configurations — the choice happens on the user's desk, not at the time of ordering. Over-the-head. A full headband for the most secure, stable fit — the pick for agents who move around or want zero chance of the headset shifting. Over-the-ear. A bendable ear hook with no headband at all — for anyone who finds a full band warm or constraining over a long shift. Behind-the-neck. A low-profile band that sits below the headband line — popular with anyone who wears glasses or just prefers nothing crossing the top of their head. [card title="One part number, every preference"]This is the real value of the convertible design: procurement doesn't have to guess which wearing style a new hire will want, and IT doesn't have to stock three different SKUs to cover a team's mixed preferences. Order the EncorePro EP545 once, and each person configures it to their own comfort the moment it arrives.[/card] Is the EncorePro EP545 certified for Microsoft Teams? This version of the Poly EncorePro EP545 is UC-certified rather than formally Teams-certified — it works with Microsoft Teams and every other major UC platform, but without the dedicated Teams button. Poly also offers an EncorePro EP545-M variant that adds Teams certification and that button specifically, mirroring the same UC/Teams split as its EncorePro EP525 sibling. [compare] EncorePro EP545 — UCWorks with Microsoft Teams and every other major softphone. Same convertible hardware, no dedicated Teams button. EncorePro EP545-M — Teams certifiedSame convertible headset, plus a dedicated Microsoft Teams button and formal certification for teams standardized specifically on Teams. [/compare] Works with more than just Teams The Poly EncorePro EP545 is UC-certified across the platforms a real contact center actually runs, not just the big-name video call apps. [checklist] Microsoft Teams Avaya Cisco Mitel NICE 8x8 RingCentral Five9 AWS Unify [/checklist] Built to survive the twist The noise-canceling boom on the EncorePro EP545 rotates 290 degrees — noticeably more than the 180-degree rotation common on most USB headsets — which matters specifically because this headset changes physical configuration between its three wearing styles. A boom that only rotates halfway around can't reposition cleanly for both an over-the-head and a behind-the-neck fit; this one can. [stat]22–32 grams[/stat] The cable runs 85.8 inches (218 cm) end to end, long enough to reach a laptop from across a standard desk without stretching, and the composite build keeps the whole thing light regardless of which of the three configurations it's built into. SoundGuard-class acoustic hearing protection guards against sudden loud spikes over a shift, and the same dynamic audio adjustment and remote firmware updates that run on the rest of the EncorePro 500 Digital series apply here too. One button for calls, another for hold Inline controls handle answer/end, mute, and volume, and the EncorePro EP545 adds a dedicated hold button plus a single combined button for putting both audio and video on hold at once — useful on the video calls where a normal headset only ever thought about the audio side. The Poly EncorePro EP545 is the headset for a team that won't agree on how to wear one — three configurations built into a single part number, no amplifier to source separately, and a boom that actually rotates far enough to make all three styles work properly. Order it once, and let each person on the floor set it up their own way, backed by HeadsetPlus's lifetime support. Poly EncorePro EP545 convertible digital headset Attached cable with built-in USB-A and USB-C connectors and inline controls Over-the-head, over-the-ear, and behind-the-neck wearing components Quick start guide Type Monaural (single-ear), convertible — over-the-head, over-the-ear, or behind-the-neck Series Poly EncorePro 500 Digital Series Microphone Noise-canceling boom, rotates 290°; wideband audio Connector Built-in USB-A and USB-C on a single cable — no separate version needed Cable length 85.8 in (218 cm) Controls Inline answer/end, mute, volume; dedicated hold button; single combined audio/video hold button Certification UC certified for Microsoft Teams, Avaya, Cisco, Mitel, NICE, 8x8, RingCentral, Five9, AWS, and Unify (Teams-certified EncorePro EP545-M available with dedicated Teams button) Amplifier required No — connects directly via USB, unlike the analog EncorePro HW540 Audio processing Dynamic audio adjustment calibrated to call conditions; remote firmware and cloud system updates Hearing protection Acoustic hearing protection against sudden loud spikes Build Composite materials, lightweight Weight 22–32 g, depending on wearing style Software Plantronics Hub / Poly Lens Related models EncorePro EP515-M (mono, fixed style), EncorePro EP525 (stereo, fixed style) — same digital series Part number 783R4AA (old 218277-01) Warranty 2-year manufacturer warranty, plus HeadsetPlus lifetime technical support Software. The EncorePro EP545 is UC certified for Microsoft Teams, Avaya, Cisco, Mitel, NICE, 8x8, RingCentral, Five9, AWS, and Unify. It is not formally Teams-certified and doesn't carry the dedicated Teams button that the EncorePro EP545-M does. Plantronics Hub (Poly Lens) manages settings and firmware updates. Hardware. The headset connects through its built-in cable, which carries both USB-A and USB-C connectors — no adapter, no separate SKU, and no external amplifier required regardless of which port the computer has. Platforms. The EncorePro EP545 is built for contact centers and mixed-preference teams where wearing style varies person to person, and for any organization running UC platforms beyond just Microsoft Teams. Does the EncorePro EP545 need an amplifier?No. The Poly EncorePro EP545 connects directly to a computer over USB-A or USB-C with no amplifier required — unlike the analog EncorePro HW540, which is built on the same convertible design but needs a separately-purchased amplifier or bottom cord. What wearing styles does the EncorePro EP545 support?The Poly EncorePro EP545 converts between three styles — over-the-head, over-the-ear, and behind-the-neck — all included with the same headset, so each user can pick their own configuration without ordering a different part number. Is the EncorePro EP545 certified for Microsoft Teams?This version of the EncorePro EP545 is UC certified and works with Teams and other major platforms, but isn't formally Teams-certified. Poly's EncorePro EP545-M variant adds Teams certification and a dedicated Teams button for teams standardized specifically on Teams. How much does the EncorePro EP545 weigh?The Poly EncorePro EP545 weighs between 22 and 32 grams depending on which of its three wearing styles it's configured for — light enough for all-day wear in any configuration. What's the difference between the EncorePro EP545 and the EP525?The EncorePro EP545 is convertible, switching between three wearing styles on one headset. The EncorePro EP525 is a fixed stereo headset covering both ears. Both run on the same digital platform with USB-A and USB-C built into one cable. Does the EncorePro EP545 work with softphones other than Teams?Yes. The EncorePro EP545 is UC certified for Avaya, Cisco, Mitel, NICE, 8x8, RingCentral, Five9, AWS, and Unify, in addition to Microsoft Teams — built for contact centers running platforms beyond just video-calling apps. Show more