Give Your Order the Fast Lane Upgrade to Bedzy Priority Order Care and have your order handled ahead of our standard processing queue. Priority Order Care is designed for customers who want their order moving sooner, with priority handling, a 7-business-day tracking guarantee, extended change-of-mind returns, price protection and priority customer support. ✓ Priority Processing Ahead of Standard Orders Skip the standard processing queue. Your order is placed into our dedicated Priority Processing queue ahead of standard-processing orders, with priority handling through order verification and fulfilment preparation. Priority Order Care applies to Bedzy's internal processing before dispatch and is not an express courier delivery service. ✓ Tracking Within 7 Business Days or Your Priority Fee Back We want Priority Order Care to deliver real, measurable value. If you have not received tracking details within 7 business days of your order being confirmed, simply contact our team and we'll refund your Priority Order Care fee in full. Your product order will continue to be processed unless otherwise agreed with Bedzy. ✓ 14-Day Change of Mind Returns Shop with extra flexibility. Priority Order Care includes an extended 14-Day Change of Mind Returns benefit, allowing you to request a change-of-mind return within 14 days of receiving your order. Change-of-mind items must be unused, unassembled, in their original packaging and in resalable condition. Return freight costs are the customer's responsibility and selected products may be excluded where disclosed. This change-of-mind benefit is separate from, and does not limit, any rights or remedies you may have under the Australian Consumer Law. ✓ 7-Day Price Protection Buy with added confidence. If the exact same product and variant is advertised for a lower price directly on the Bedzy website within 7 days of your purchase, contact us and we'll provide the eligible difference as Bedzy store credit. Clearance products, pricing errors and other exclusions disclosed in our Price Protection terms are excluded. ✓ Priority Customer Support Need help with your order? Enquiries relating to Priority Order Care orders are placed into our Priority Support queue, giving your order priority attention from our customer care team. Limited Priority Availability To keep Priority genuinely priority, the number of Priority Order Care upgrades available may be limited. Limiting availability allows us to prioritise eligible orders ahead of the standard processing queue rather than simply creating another unlimited queue. Important Information Priority Order Care applies to Bedzy's internal order handling and fulfilment process before dispatch. It does not guarantee a particular delivery date. Once an order has been dispatched, delivery timeframes depend on the carrier, delivery destination, product and other circumstances outside Bedzy's direct control. The 7-Business-Day Tracking Guarantee means that if tracking details have not been provided within 7 business days of your order being confirmed, you may contact Bedzy for a full refund of the Priority Order Care fee. Refunding the Priority Order Care fee does not automatically cancel or refund the underlying product order. Pre-orders, backorders and selected products requiring extended handling may be excluded from Priority Order Care where this is disclosed. The 14-Day Change of Mind Returns benefit applies only to voluntary change-of-mind returns and is subject to the applicable return conditions. It does not restrict or replace your rights where goods are faulty, damaged, not as described or otherwise covered by the Australian Consumer Law. Priority Order Care and all included benefits are provided in addition to, and do not limit, your rights and remedies under the Australian Consumer Law.
