PROFESSIONAL BARISTA PROGRAMME Train on Commercial Equipment. Serve Real Customers. Learn by doing in a real café environment with direct coaching, practical experience, and real customer interaction. Unlike classroom-based training, you’ll work alongside experienced baristas during live service, building confidence and developing the skills required to work in hospitality and customer-facing roles. WHY TRAIN WITH US? At Little Things Artisan Coffee Roasters, we believe the best way to learn coffee is by making coffee. Delivered inside our working café and micro-roastery, you’ll experience real workflow, real service, and real expectations. With a maximum of two participants, you’ll receive personalised coaching and plenty of hands-on time behind the machine. Whether you’re looking for your first hospitality job, refreshing your skills, or building confidence on commercial equipment, this programme is designed to provide practical experience that translates into the real world. PROGRAMME OVERVIEW Duration 4 Hours Across Two Sessions Group Size Maximum 2 Participants Location Little Things Coffee & Micro-Roastery Glenfield Mall, Auckland Investment $400 Per Person Experience Level Suitable for beginners and aspiring baristas WHAT YOU’LL LEARN ☕ Coffee Skills Espresso preparation Dialling in grinders Extraction fundamentals Recipe development Workflow and consistency Milk texturing and pouring Flat Whites, Lattes and Cappuccinos Beverage presentation 🤝 Customer Service Professional communication Customer interaction Building confidence under pressure Working as part of a team Delivering great customer experiences 🛡 Food Safety & Café Operations Safe food handling Cleaning procedures Equipment care Workflow management Time management Professional workplace behaviour SESSION BREAKDOWN Session One – Foundations Approx. 2 Hours Espresso preparation Dosing and extraction Milk texturing fundamentals Drink building Workflow introduction Cleaning procedures Session Two – Application Approx. 2 Hours Dialling in espresso Drink repetition and consistency Live service workflow Customer interaction Speed and efficiency Practical assessment and feedback LEARN IN A REAL CAFÉ This programme takes place during live service. ✓ Real customers ✓ Real workflow ✓ One-on-one coaching ✓ Immediate feedback ✓ Practical experience Our goal isn’t simply to teach coffee. Our goal is to build confidence and prepare you for working in hospitality. NZQA-ALIGNED LEARNING OUTCOMES Coffee & Barista Skills US17284 Demonstrate knowledge of coffee origin and production. US17288 Prepare and present espresso beverages for service. Food Safety US27955 Demonstrate knowledge of and apply food safety practices in a food-related establishment. Customer Service & Communication US27928 Interact with staff and customers. US27940 Provide café table service. US11817 Serve customers face-to-face. US11097 Listen actively to gain information in an interactive situation. Teamwork & Workplace Skills US9681 Contribute within a team or group which has an objective. US27927 Apply workplace health, safety and security procedures. US27929 Follow workplace procedures and standards. WHO IS THIS FOR? People wanting to enter the coffee industry Beginners wanting practical, hands-on training Café staff wanting to refresh their skills Anyone wanting more confidence behind a commercial machine People considering a career in hospitality Individuals wanting exposure to a real café environment PROGRAMME OUTCOME By the end of the programme you’ll be able to: ✓ Prepare espresso-based drinks confidently ✓ Texture milk consistently ✓ Understand café workflow ✓ Work cleanly and efficiently ✓ Interact professionally with customers ✓ Gain practical experience in a live service environment ✓ Build confidence behind the machine BUILD CONFIDENCE. LEARN BY DOING. SERVE REAL CUSTOMERS. Creating genuine pathways into hospitality, coffee, and customer-facing employment through practical, real-world training. Book Your Place Today.
